About the Role
The Operations Manager is responsible for the smooth running of all Clinic and Logistic Operations. The Clinic should be producing high quality repairs within timescale, ensuring items waiting in the “queue” are stored and managed accordingly. Also overseeing continued research and development into innovation and efficiencies within the Clinic.
Requirements
JOB DESCRIPTION
The Operations Manager is responsible for the smooth running of all Clinic and Logistic Operations. The Clinic should be producing high quality repairs within timescale, ensuring items waiting in the “queue” are stored and managed accordingly. Also overseeing continued research and development into innovation and efficiencies within the Clinic. The Operations Manager also is responsible for the entry and exit of all items into and out of the building along with the storage of all items with in the building, ensuring items are stored securely and in an organised manner that makes internal operations smooth. The Operations Manager will oversee the dispatch and safe arrival of all parcels through our courier network, managing the relationship with these partners and managing and insurance claims related to items lost, stolen or damaged while in our care.
Including but not limited to:-
Stock room management
Clinic management including production lists
Quality Control of items leaving the Clinic
Research and Development within the Clinic
Management and onboarding of B2B clients
Safe arrival and delivery to relevant departments of all shipments into the building
Shipment of items for our marketplace, meeting or exceeding delivery timescales
Shipment and Management of items in storage related to rejected items and replica goods.
Ensuring all data and processes into the systems we use are input correctly and maintained.
Tracking and Monitoring Courier Performance
Ensuring correct insurance levels are obtained and monitored
Insurance Claims processing
Be a point of escalation for customers relating to logistic and clinic queries
Health and Safety for Clinic and Warehouse Operations
Key holding for the building
KEY ATTRIBUTES REQUIRED
Strong Organisational Skills
People Management
Attention to Detail
Ability to follow, create and improve processes
Able to manage relationships between key partners
About the Company
Their services encompass various repairs such as simple zipper fixes, handle replacements, leather repairs (dog chews are more common than you might think), color touch-ups, and even complete color changes.
Additionally, they offer a fully authenticated and curated marketplace featuring over 3,000 pre-loved handbags, with more than 150 new items added weekly. Although they primarily ship within the UK, their reach is global.