Customer Service Advisor

Job Description: Customer Service Advisor

Position Overview

We are seeking a motivated and enthusiastic Customer Service Advisor to join our dynamic team at our prestigious client, an insurance company specialising in taxi and learner driver insurance. The ideal candidate will have a passion for delivering exceptional customer service and a keen interest in the insurance industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.

• Provide accurate information regarding our taxi and learner driver insurance products.

• Assist customers with policy inquiries, claims processing, and renewals.

• Resolve customer complaints efficiently and effectively, ensuring a high level of customer satisfaction.

• Maintain up-to-date knowledge of insurance products, industry regulations, and company policies.

• Document customer interactions and maintain accurate records in our CRM system.

• Collaborate with team members to improve customer service processes and enhance the customer experience.

• Participate in training sessions and workshops to develop skills and knowledge in insurance products and customer service techniques.

Qualifications

• Previous experience in a customer service role, preferably within the insurance industry.

• Strong communication skills, both verbal and written.

• Ability to handle difficult situations and resolve conflicts with a positive attitude.

• Proficient in using computer systems and CRM software.

• Attention to detail and strong organisational skills.

• A proactive approach to problem-solving and a willingness to learn.

What We Offer

• Competitive salary and performance-based bonuses.

• Comprehensive training and development opportunities.

• Flexible working hours and a supportive team environment.

• Employee benefits package, including health insurance and pension contributions.